Refund policy

Our 100% Quality Guarantee At Common Ground Co. - we want you to love your gardening gear as much as you love your plants. Because our items are custom-printed just for you, we have a specific policy to ensure everything stays fair and sustainable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or if we sent you the wrong design/size by mistake, we will make it right!

• No need to mail it back: To save you time and carbon emissions, we do not require returns for damaged goods.

• The Process: Simply email Support@commongroundco.store within 30 days of delivery with your order number and a clear photo showing the issue. We will get a replacement out to you immediately at no extra cost, or issue a full refund.

Sizing & Buyer's Remorse

As each shirt is printed to order especially for you, we can only offer one size/change-of-mind exchange or refund per order, covering a single item. To help you get it right the first time, please check the Size Chart on each product page before ordering — so you're all set for your next day in the garden!

To save carbon emissions and unnecessary postage, we often invite you to keep, gift, or donate the original shirt rather than mailing it back.

Formal Return Procedure: If a physical return is authorized, items must be in original unworn condition. Return postage is the responsibility of the customer. Return Address: 2 Broomlands Cottages, Broadbridge Heath Road, Warnham, Horsham, West Sussex, RH12 3PA, United Kingdom. Refund Processing: Refunds are issued back to your original payment method within 3–5 business days once approved.